Information We Collect

When you place an order, contact us, or use our website, we may collect information that is necessary to provide our services.

This may include:

• Your name
• Phone number
• Email address
• Delivery address
• Billing or payment-related information
• Order details and purchase history
• Messages or information you provide when contacting us

We may also receive basic technical information about how you use our website, such as browser or device information, where this is collected through normal website technologies.

How We Use Your Information

We use the information we collect for purposes related to operating GiftBox Hyderabad and providing our services.

• To process and fulfil your orders
• To arrange delivery of your order
• To contact you regarding your order
• To respond to questions, requests, or complaints
• To process cancellations, refunds, or order-related issues
• To maintain and improve our website and services
• To help protect our website and prevent misuse

Information You Provide With an Order

When placing an order, you may provide information such as the recipient's name, delivery details, phone number, and a personal message for a greeting card.

We use this information only as necessary to prepare, personalise, and deliver your order and to provide the service you requested.

Payment Information

Payment information may be processed through the payment method selected during checkout.

We use payment information as necessary to process transactions, confirm payments, manage orders, and handle approved refunds.

Where payment processing is handled by a third-party payment provider, that provider may process information according to its own privacy policy and terms.

When We Share Information

We do not use your personal information for unrelated purposes. Information may be shared when it is necessary to provide the service you have requested.

This may include sharing relevant information with:

• Delivery or logistics providers involved in fulfilling your order
• Payment providers involved in processing your payment
• Service providers that help us operate our website
• Authorities or other parties where required by applicable law

We aim to share only the information reasonably necessary for the relevant purpose.

Cookies & Website Technologies

Our website may use cookies and similar technologies to help the website function properly, remember certain preferences, and understand how visitors use the website.

Some cookies may be necessary for features such as shopping, checkout, and maintaining your session while using the website.

Your browser may provide controls that allow you to manage or block cookies. Disabling certain cookies may affect some website functionality.

Communications

We may contact you using the information you provide when it is necessary to process or manage your order, respond to your request, or resolve an issue.

If we introduce promotional communications in the future, we will provide an appropriate way to manage those communications where applicable.

Keeping Your Information Secure

We take reasonable steps to protect the personal information associated with our website and orders from unauthorised access, misuse, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes, and meeting applicable legal or administrative requirements.

Your Information

If you have questions about personal information you have provided to us, or would like to ask us to review, correct, or update your information, please contact us using the details below.

We may need to verify your identity or request additional information before processing certain requests.

Third-Party Websites

Our website may contain links to third-party websites, services, or platforms. If you follow a link to another website, that website's own privacy policy and terms will apply.

We are not responsible for the privacy practices or content of third-party websites that we do not operate.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, or how we handle information.

Any updated version will be published on this page with the revised date shown at the top.