What if my order arrives damaged?

If your order arrives damaged, defective, spoiled, or contains an incorrect item, please contact us as soon as possible after delivery.

For damage-related claims, please send us the following information:

• Your order number
• A clear photo of the damaged item
• A photo of the packaging, where applicable
• A short description of the issue

Once we receive the details, our team will review the issue and contact you regarding the available resolution.

Cancellation or Order Changes

Need to cancel your order or make a change after placing it? Please contact us as soon as possible with your order number and the details of the change you would like to make.

We will confirm whether the requested cancellation or change can be accommodated based on the status of your order.

Refunds

If a refund is approved, the refund method will depend on the circumstances of the order and the original payment method.

Depending on the situation, an approved refund may be issued through:

• Bank transfer
• JazzCash
• The original payment method

Non-Returnable Items

Because many of our products are perishable, certain items cannot be returned after delivery.

This includes perishable products such as:

• Cakes
• Confectionery and sweets
• Chocolates and other perishable food items
• Other perishable products included in gift boxes

These items are non-returnable, and this is stated upfront to help avoid confusion and ensure clear expectations before an order is placed.

How to Report an Issue

If there is a problem with your order, please contact GiftBox Hyderabad as soon as possible after delivery.

When contacting us, please include:

• Your order number
• Your name
• A brief description of the issue
• Clear photographs, where relevant

Providing clear photographs is especially important for damaged order claims and helps our team understand the issue more quickly.